Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens.I have performed a factory reset on the device and started over again.Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by an NTP server. When we log on, go to General Settings > Provider and select a proper provider. Eventually it turns to work correctly. Post answer. Enter the Registration Key copied earlier, into the. a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. The default password is the last six characters of the serial number listed in System Details and on the back of the device. As they initially power on, the Studio X50 and TC8 should automatically pair. Partner mode (101 pages) . Polycom device for Video Conference already installed in my office. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. This Limited Warranty covers Poly products purchased in original Poly packaging. Users will love having the native Teams experience built right in. I have asked the PIC that installed the Polycom, he said, he did not set any password. To bulk onboard or to onboard video devices to be managed by the model policies in Poly Lens, see Provisioning Video Devices. **Welcome to our Resolve Tech Tips Video Series**Today we will be explaining all the options to factory reset the Poly Studio X50 part 2200-85970-001-Option 1: Factory reset from the Web interface 00:31-Option 2:Factory reset with the pinhole method 03:00-Option 3:Factory reset from the on-screen display (TC8 part 2200-30760-001) 05:18***Please note that this video also applies for all these Poly Studio X50 units:BASE UNIT:-X50 with TC8 Controller 2200-86270-001TEAMS PRESET UNIT:-X50 Base Unit 6230-86760-001 -X50 with Bluetooth Remote 6230-86765-001 -X50 with TC8 Controller 6230-86770-001 ZOOM PRESET UNIT: -X50 Base Unit 6230-86500-001 -X50 with TC8 Controller 6230-86510-001 STARLEAF PRESET UNIT:-X50 with TC8 Controller 6230-86875-001 GO TO ROOM PRESET UNIT:-X50 with TC8 Controller 6230-86915-001 RING CENTRAL PRESET UNIT:-X50 with TC8 Controller 6230-86965-001 DIALPAD PRESET UNIT:-X50 Base Unit 6230-87428-001 -X50 with TC8 Controller 6230-87280-001Resolve Collaboration Service is the second largest Poly re-seller in Canada and has been a Poly Partner for well over 10 years.Visit our website and eCommerce at https://www.resolvecollaboration.comBook a free consult with one of our Experts ! . The Poly Studio Series is a radically simple meeting room solution that is easy to set up and has rich connection for better collaboration. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity.Learn more https://bit.ly/2M84t2k It does go thru the startup menu after a reset . Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. Turn on the Studio X50 or Studio X30 video bar. Special but okey. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. press and hold the dial pad keys 1, 3, 5 keys. These laws include restrictions on destinations, end users, and end use. Since March 2020, the average Teams user has increased their weekly time spent in meetings by 252% (Microsoft Work Trend Index). The consent submitted will only be used for data processing originating from this website. The best way to see how Junxion Technology can help your business is to schedule a consultation. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Click General Settings > Device Management. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. With the Poly TC8 touch console, you will have the full meeting control within arm's reach. I was including for a test two Poly Trio 8800 into Poly Lens. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. These Terms and Conditions will continue to apply until terminated by either you or TheCompany as set forth below. The following is a general procedure that you can refer to. The term of the Limited Warranty begins from the date of purchase by the original end user customer. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Change the provider to Microsoft Teams and save. You will be prompted to restart. Change the Video Provider bar to Zoom Rooms. Now you can pair your x50 to your Zoom Rooms account. It seems it takes up a specific time, until the config has been send to the poly. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. The buttons must be held down for a short while before a password prompt appears. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. The device is now registered in Poly Lens. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. b)The failure of The Company to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision, which will still be available to The Company. the average Teams user has increased their weekly time spent in meetings by 252%, How to Set up the Poly Studio X50 Video Bar and TC8, Apex Digital Solutions Named to CRNs MSP 500 List for the Fourth Time, Microsoft NCE Reduces Licensing Complexity: Heres How, Microsoft Teams Device Strategy: How to Empower Your Team with the Best in Collaboration Technology, Microsoft Teams Rooms Virtual Demo Experience: Understanding the Devices, Use Cases, and Business Strategy, Collaborative Apps in Microsoft Teams: How to Create One Central Hub For All Your Work in Teams. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from ass. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Overview of Poly G7500, Studio X50, and Studio X30 Hardware, LED Status Indicators for the G7500 System, LED Status Indicators for the Studio X50 and Studio X30 Systems, Complete Setup with the System Web Interface, Pairing IP Devices on the Link-Local Network, Register the System with a Provisioning Service, Update Third-Party Conferencing Software Manually in the System Web Interface, Automatically Obtain Ipv4 Address Settings, Manually Assign a Host Name and Domain Name, Configure the System Web Interface Port Lock, Configure Certificate Validation Settings, Configure the System for H.460 Firewall/Nat Traversal, Updating Software in the System Web Interface, Manually Downgrade Software in the System Web Interface, Downgrade Software with a USB Flash Drive, Consolidated System and Peripheral Device Logs, Paired IP Audio Device Is Disconnected from G7500, Poly TC8 Doesn't Display on the Available Devices List, Poly TC8 Paired to Inaccessible Video System, Can't Wake the System by Touching the Monitor, LED Status Indicators for the System LAN Ports, Fix Polycom Acoustic Fence Issues with G7500, Zero Touch Onboarding Connection Fails During Initial Setup or after Reset, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio User Manual, Conference System Poly Studio P21 User Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 9: Administrator Features And Capabilities, Page 15: Led Status Indicators For The Studio X50 And Studio X30 Systems, Page 17: Complete Setup With Provisioning, Page 19: Pair An Ip Device On The Primary Network, Page 27: Set The Local Interface Language, Page 28: Turn Off System Usage Data Collection, Page 30: Download A Template Configuration File, Page 31: Managing Conferencing Applications, Page 33: Manually Assign A Host Name And Domain Name, Page 41: Configure System Access Settings, Page 42: Configure The System Web Interface Port Lock, Page 45: Configure Certificate Validation Settings, Page 49: Configure The System For H.460 Firewall/Nat Traversal, Page 60: Configure 3.5 Mm And Hdmi Audio Input, Page 63: Configuring Video And Camera Settings, Page 65: Supported Hdci Input Resolutions, Page 67: Configure General Camera Settings, Page 68: Configure Camera Tracking Settings, Page 78: Update Software With A Usb Flash Drive, Page 79: Manually Downgrade Software In The System Web Interface, Page 81: Factory Restore A Table Microphone, Page 82: Factory Restore A Ceiling Microphone, Page 83: Factory Restore A Microphone Adapter, Page 94: Paired Ip Audio Device Is Disconnected From G7500, Page 96: Poly Tc8 Paired To Inaccessible Video System, Page 97: Led Status Indicators For The System Lan Ports, Page 99: Fix Polycom Acoustic Fence Issues With G7500, Page 101: Zero Touch Onboarding Connection Fails During Initial Setup Or After Reset. Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. Got nowhere working with Polycom support. Please refer to the information provided by Poly in the materials received at the time of purchase. but I try Default id:-admin,password:-your system serial no, is not work.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can find this address on the Poly device or using DHCP on your router. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. Connect your device to a monitor and to the network. Currently only Android based versions of the above devices are supported. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. Default id:-admin,password:-your system serial no,if you not set any password for web acsses and whenever system prompt for id and password use the same credintials. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS ARE NOT LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU THROUGH YOUR USE OF THE APPLICATION, INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR MOBILE DEVICE, WHETHER OR NOT THE COMPANY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. 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